Refund policy
Returns
We want you to feel confident in every Safe Havens Care purchase. If a product is not right, you may return it within 30 days of delivery for a refund.
To be eligible, items must be unused, in original condition, and in the original packaging. For hygiene reasons, personal-care items such as bidets and cushioned toilet seats can only be returned if unopened and unused.
How to start a return
Email safehavenshelp@outlook.com with your order number and the reason for the return. We will reply with return instructions and the correct return address. Please do not send items back before contacting us. Our business address is not a returns warehouse, and items sent there may not reach us.
Return shipping is the customer's responsibility unless the item arrived damaged, defective, or was not what you ordered.
Damaged, defective, or incorrect items
Inspect your order when it arrives. If anything is damaged, defective, or incorrect, contact us within 7 days of delivery with photographs. We will replace the item or refund you in full. You will not pay return shipping, and you will not pay a restocking fee.
Refunds
Once we receive and inspect your return, we will notify you and issue the refund to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it to your account.
Returning part of a discounted order
Some orders receive an automatic multi-buy discount. Orders containing two qualifying items receive 5% off those items, and orders containing three or more receive 10% off.
If you return one item from a discounted order, we refund the amount you actually paid for that item after the discount was applied, rather than its full list price.
The discount on the items you keep is not reduced or taken back. You will not be charged anything further because a return brought your order below the discount threshold.
Safety kits and items priced above $250 do not take part in the multi-buy discount. They are refunded at the price paid.
Exchanges
The fastest way to exchange an item is to return the original and place a new order once the return has been accepted.
Order cancellations
Contact us as soon as possible if you need to cancel. We can usually cancel an order any time before it ships. Once an order has shipped it must be handled as a return.
Questions
Safe Havens Care
21414 Lakeview Drive, Garfield, AR 72732, United States
Phone: 316-670-0170
Email: safehavenshelp@outlook.com
Monday to Friday, 9:00 to 17:00 Central Time. We reply within 2 business days.