Shipping policy

Where we ship

We ship within the United States only. We do not currently ship internationally, and we cannot ship to freight forwarders.

Shipping cost

Shipping is free on every order, with no minimum and no paid upgrade options.

Where orders ship from

Safe Havens Care is a retailer, not a manufacturer. Orders are shipped by our fulfilment partners from their warehouses, which may be located in the United States or overseas depending on the item. Tracking is provided on every order regardless of where it ships from.

Processing time

Orders are processed within 1 to 3 business days, Monday to Friday, excluding public holidays. You will receive a confirmation email with tracking as soon as your order ships.

Delivery time

Standard delivery typically takes 5 to 10 business days after processing, so most orders arrive within about two weeks.

Larger items such as rollators, transfer benches, threshold ramps, overbed tables and lift recliners may ship separately from smaller items in the same order, and can take slightly longer to arrive. If you need an item by a specific date, call us on 316-670-0170 before ordering and we will tell you honestly whether it will arrive in time.

Tracking

Every order includes tracking. If your tracking has not updated for more than 5 business days, contact us at safehavenshelp@outlook.com and we will investigate with the carrier on your behalf.

Delays, loss, and damage

Carriers occasionally experience delays outside our control. If your package is lost in transit or arrives damaged, contact us within 7 days of the expected or actual delivery date and we will replace the item or refund you in full.

Address changes

If you need to correct a shipping address, email us as soon as possible. We can update the address at any time before the order ships.

Contact

Safe Havens Care
21414 Lakeview Drive, Garfield, AR 72732, United States
Phone: 316-670-0170
Email: safehavenshelp@outlook.com